23 March 2020 – All Apollo Europe depots to temporarily close with immediate effect
We have been monitoring the updated situation along with the latest government advice and given the continued escalation of the virus, thoughts of the broader community and advice from tourism partners, the time has now come to temporarily close our Apollo Europe rental operations with immediate effect.
The safety and well-being of our staff, our guests and the broader community is important to us. Our depots will remain closed until future notice, which we will review on an ongoing basis in line with updated government guidelines.
Please bear with us whilst we manage this constantly evolving situation. Our team are working as quickly as possible to assist guests currently on hire, and in order of pick up date. To enable us to do so, we would ask that you only call us if you need to. Whilst our lines are busy, please be assured that we are working very hard and that we are here to help. We thank you for your patience and support during these challenging times.
Guests currently on hire
Guests currently on hire are our first priority. In line with government advice, we ask that all of our guests currently on the road return to our depots immediately. We are contacting each of you to discuss your safe return.
For bookings with pick up between now until the end of April
If you have a booking on our system between now and the end of April, we will be working through these in order of earliest pick up date first. There is no need to call us, our team will contact you to discuss your options and rearrange your booking.
For bookings during May onward
We will continue to follow government advice and will make further statements on bookings as soon as the situation becomes clear. We have waived our booking amendment fee, so should your travel plans be disrupted, you can change the date or location of your rental free of charge. Our flexible travel policy allows you to change the dates of your rental for travel until 31st March 2022. If you are unsure of new travel dates, we can also hold the value of your booking as a credit note towards use on new travel dates.